Return refund policy
Return Eligibility
Clearly state the conditions under which returns are accepted, such as the timeframe for returns, the condition of the item, and any other eligibility criteria.
Initiating a Return
Provide clear instructions on how customers can initiate a return, including the contact method (e.g., email or online form) and the information required (e.g., order number, reason for return).
Refund Process
Outline the steps involved in the refund process, including the timeframe for processing refunds and the method by which refunds will be issued (e.g., original payment method).
Return Shipping
Specify who is responsible for return shipping costs and provide any relevant details, such as recommended shipping methods or exceptions for defective or incorrect items.
Contact Information:
Clearly display your customer support contact information, including email addresses and any additional methods through which customers can reach out with questions or concerns regarding returns and refunds.